peri Account & Payment FAQ
Users new to peri often ask about account setup, payment methods, game rules, and security practices. These questions span multiple areas: how to register, how to deposit via e-wallet or bank transfer, what RTP means in slot games, how cashback works, how to request data deletion, how to contact support, whether multiple accounts are allowed, and what deposit ranges peri accepts.
This FAQ answers the most common questions we receive about peri. Our answers cover the mechanics of deposits and withdrawals, explain game terminology, and outline your rights regarding account deletion and support contact. If you cannot find an answer here, our support team responds during standard business hours through the peri website or in-app chat.
For detailed information about your rights and obligations, please read our terms and conditions and privacy policyFor jurisdiction-specific information and legal disclaimers, see our legal noticeThese documents describe peri's full operating framework and are binding on all users.
- Account and registrationhow to open an account, verify your identity, recover your password
- Payments and transactionsdeposit methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), withdrawal flow, deposit ranges
- Game rules and terminologyRTP in slot games, cashback mechanics, game categories
- Account care and supportdata deletion requests, support tickets, multi-account policy, account security
To open a support ticket on peri, log into your account and navigate to the Help or Support section in the app or website. Describe your issue in detail — for example, "I cannot log in", "My deposit did not arrive", or "I need to update my payment method". Include your account email, the date and time your issue occurred, and any error messages you received. Our support team reviews your ticket during standard business hours. They respond via email or in-app notification, usually within a few hours. For urgent issues such as account lockouts or blocked withdrawals, contact support immediately rather than waiting for an automated response. Support does not operate outside standard business hours, so responses may be delayed during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi.
No. peri allows one account per person. If we detect that you have opened multiple accounts or that you are using another person's account, we reserve the right to suspend or close all accounts associated with you or that person. Multi-accounting is prohibited in our terms of service. If you have forgotten your password, use the password-recovery function on the login page instead of creating a new account. If you accidentally created a second account, contact support immediately with details, and we can help you recover access to your primary account or close the duplicate. Each account must use a unique email address and phone number, so attempting to register the same contact details twice will result in an error.
To request deletion of your personal data from peri, contact our support team with a written request. Include your account email and full name. We will review your request and confirm whether we can delete your data. Note that we are required by law to retain certain records (such as transaction histories and identity documents) for a minimum period for compliance and fraud-prevention purposes. After this retention period expires, we can delete your account and associated personal data. If you have an active balance on your account, you must withdraw all funds before we can delete your account. Our privacy policy describes our data retention practices in detail. Requests typically take up to a month to process, depending on the complexity of your account and our legal obligations.
Payments and transactions
Depositing via local payment, online payment, or e-wallet on peri is straightforward. In your peri account, navigate to the Deposit section and select your preferred e-wallet. Enter the amount you wish to deposit. You will be redirected to the e-wallet app or website to confirm the transaction. After you authorise the payment in your e-wallet, the funds are transferred to peri and appear in your account within seconds to a few minutes. No additional fees are charged by peri, but your e-wallet provider may apply their own transaction fees. If your deposit does not arrive after waiting a few minutes, check your e-wallet transaction history to confirm the payment was sent. If the payment was deducted from your e-wallet but did not appear on peri, contact support with your transaction reference number. mobile banking, local payment, and online payment follow the same process — select the method, enter the amount, authorise the payment in the app or scan the e-wallet code with your phone camera, and the funds arrive in seconds.
peri accepts deposits across a wide range of amounts to suit different users. Minimum deposit amounts vary by payment method but typically start at a low threshold to allow new users to start with small transactions. Maximum deposit amounts are set per transaction and per day to manage risk and comply with regulatory limits. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) often have lower individual transaction limits compared to bank virtual accounts. Bank virtual accounts (local payment, online payment, e-wallet, mobile banking) typically allow higher per-transaction amounts. local payment deposits can be processed at any ATM or convenience store, with limits depending on your bank. Exact limits are displayed in the Deposit section of your peri account and vary by region and payment provider. If you need to deposit a larger amount, you can make multiple transactions, or contact support for details on your specific account limits.
Game rules and terminology
RTP stands for Return to Player and represents the percentage of all wagers that a slot game is designed to return to players over a very long period of play. For example, if a slot game has an, it means that in theory, for every 100 wagered across millions of spins, the game returns 96 in winnings to players. The remaining non-specific info represents the house edge. RTP is a mathematical average and does not predict short-term results — you may win more or less than the RTP in any single session. peri displays the RTP for each slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) in the game details or help section. RTP varies between games and is set by the game software provider, not by peri. Knowing the RTP helps you understand the game's design, but it does not influence the outcome of individual spins or sessions.
peri's weekly cashback is a promotional offer that returns a percentage of your net losses (the difference between your total wagers and total winnings) during a calendar week. The cashback is calculated every Monday morning and credited to your account by Tuesday. For example, if you wager 1,000,000 and win 600,000 during the week, your net loss is 400,000 — the cashback percentage is applied to this amount. Cashback is credited as bonus funds or real money, depending on the promotion terms. Terms and conditions apply, including minimum weekly wagers and game category restrictions. Not all games contribute equally to cashback eligibility — check the promotion details in your peri account. Cashback is offered only to eligible users in supported regions. The exact percentage and terms are communicated in peri promotions emails and in the app. Contact support if you believe you should have received cashback but did not.
Account care and support
If you forget your peri password, click the "Forgot your password?" link on the login page. Enter the email address associated with your account. We send a password-reset link to your email — click the link and follow the instructions to create a new password. The reset link expires after a set time (typically a few hours) for security. If you do not receive the reset email, check your spam or junk folder. If the link has expired or you did not receive the email, return to the login page and request a new reset link. Make sure your new password is strong and unique — do not share it with anyone. If you still cannot access your account after attempting a password reset, contact support with your account email and phone number, and our team will help you regain access.